Show All Answers

1. Is the Aquatic Center open?

Yes, we’re open, but by reservation only for all activities except for open swim. Check out our hours for more information.

2. How do I sign up for open swim?

Open swim in the leisure pool is now first come, first served, with a maximum of 25 swimmers. View our schedules for more information.

3. Do you have learn to swim classes yet?

While our normal Woodland Swim Academy classes are on hold, we have opened up Private Family Swim Instruction. One of our trained instructors will guide your family participants (up to 4 household members) through swim skills and benchmarks appropriate for their skill level. Each lesson will be 30 minutes long with 15 minutes of free swim at the end.

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4. Do you take Silver Sneakers?

Under normal circumstances, we do honor the Silver Sneakers program. However, we are not accepting Silver Sneakers at this time.

5. I need help using your online Activities Portal. What do I do?

We understand that some of our customers are not comfortable using online registration systems. However, it is important that you are able to use it, as we will be utilizing it for the time being. With short staff, it will be the best way for you to see availability in real time, make reservations, and track what you’re signed up for. If you need help, run into an error, or just want us to walk you through it, please call 719 687 5233 and leave a message. We have also created this step by step video for how to register.

6. I keep calling but no one answers.

We do not have a dedicated front desk person at this time due to limited staffing and hours of operation. Please leave a voicemail! Our guards and staff check the voicemails periodically throughout the day and make return phone calls. We can not call you back without your name and phone number, so please don’t forget to leave a voicemail.

7. Can I use my punch, annual, or three month pass for lap lane reservations?

Yes! If you already have a punch pass, annual pass, or three month pass, you can use these for lap lane and open swim reservations. When choosing your rate type, choose the "Passholder" option. If it says "ineligible", please call 719 687 5225 so we can put an account flag on your account. You can purchase new passes through our Activities Portal.

8. How do I purchase a daily pass?

You will need to call us to purchase daily passes. Call 719 687 5233 and leave a voicemail if no one answers. We will call you back.

9. What days do you have open swim?

Please review our hours for updated schedules.

10. What is the check in process like?

We recommend showing up as swim ready as possible to make the most of your reservation. When you arrive at the facility, line up outside the main entrance. When your time slot starts, a staff member will open the door and check in each group. Watch our Check-In walkthrough video for more info!

11. Are the locker rooms open?

No, the locker rooms are not open at this time. Please come swim ready. There will be one public restroom available. We know this is not ideal, but we thank you for your patience and understanding.